Terms and Conditions

VistaGuard is a Software-as-a-Service (SaaS) cybersecurity platform that enables organizations to manage security incidents, investigations, case workflows, threat intelligence, reporting, and security operations from a centralized environment.

By using VistaGuard, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction.
• You have the legal authority to enter these Terms.
• If you are acting on behalf of an organization, you have the authority to bind that organization to these Terms.
• You will use the Services only for lawful business purposes and in accordance with applicable laws and regulations.

You agree to use VistaGuard responsibly and only for legitimate cybersecurity and business operations.

You agree not to:

• Access systems or data without authorization.
• Attempt to compromise, disable, or interfere with the security of VistaGuard.
• Upload malware, ransomware, viruses, or other malicious code.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
• Use automated tools to scrape or harvest data without permission.
• Share user credentials with unauthorized individuals.
• Circumvent licensing or subscription limitations.
• Use the Services for illegal, fraudulent, or harmful purposes.
• Infringe upon the intellectual property rights of VistaGuard or third parties.

VistaGuard reserves the right to suspend or terminate accounts that violate these Terms.

Protecting customer data is fundamental to VistaGuard. We implement commercially reasonable administrative, physical, and technical safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or destruction.

Customers remain responsible for:

• Managing user permissions.
• Protecting account credentials.
• Maintaining secure endpoint devices.
• Securing API keys and integration credentials.
• Promptly notifying VistaGuard of suspected unauthorized access.

Privacy Compliance:

VistaGuard processes personal information in accordance with its Privacy Policy and applicable privacy laws, including where applicable:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
• Other applicable United States federal and state privacy laws
• Applicational international privacy regulations

VistaGuard and all related software, technology, documentation, trademarks, logos, designs, user interfaces, workflows, source code, reports, graphics, and other materials are the exclusive intellectual property of Reinvent Security or its licensors.

Nothing in these Terms grants any ownership rights to customers except the limited license necessary to access and use the Services. Customers retain ownership of all Customer Data uploaded into the platform.

By submitting feedback or feature suggestions, you grant VistaGuard a perpetual, worldwide, royalty-free license to use such feedback for improving the Services without compensation.

VistaGuard is designed to provide reliable and secure service availability. While we strive for continuous operation, uninterrupted access cannot be guaranteed.

Service interruptions may occur due to:

• Scheduled or emergency maintenance
• Infrastructure upgrades or cloud infrastructure outages
• Cybersecurity incidents or Internet service provider failures
• Force majeure events

Enterprise customers may receive separate Service Level Agreements defining:

• Service availability targets and response times
• Support hours and escalation procedures
• Maintenance notifications

Both VistaGuard and its customers acknowledge that confidential information may be exchanged during providing the Services. This includes security incidents, customer data, system architecture, business processes, technical documentation, financial information, product roadmaps, and proprietary methodologies.

Each party agrees to:

• Maintain the confidentiality of such information.
• Use confidential information solely for purposes related to the Services.
• Not disclose confidential information to third parties except as required by law or with prior written consent.

These confidentiality obligations survive termination of these Terms.

Limitation of Liability

To the fullest extent permitted by law, VistaGuard, Reinvent Security, and its affiliates shall not be liable for indirect, incidental, special, or consequential damages, including loss of revenue, profits, data, or business opportunities. Some jurisdictions do not allow certain limitations, so liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless VistaGuard, Reinvent Security, and their affiliates against any claims, damages, liabilities, costs, or expenses arising from your use of the Services, your violation of these Terms, your violation of laws, or your infringement of any third-party rights.

Termination

Either party may terminate these Terms in accordance with the applicable subscription agreement. VistaGuard reserves the right to suspend or terminate access immediately if you violate these Terms, fail to pay fees, engage in fraudulent conduct, or compromise platform security.

Governing Law

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Dispute resolution will happen exclusively in the state or federal courts located in Delaware. Before initiating legal proceedings, both parties agree to make a good-faith effort to resolve disputes informally.

If you have any questions regarding these Terms and Conditions, please contact us:

Changes to These Terms: VistaGuard reserves the right to modify these Terms at any time. Material changes will be communicated via website, email, or platform notifications. Continued use after changes constitutes acceptance.

Acceptance of Terms:By accessing or using VistaGuard, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.